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The facility maintenance and management world is presented with a variety of very unique challenges that must be dealt with on a daily basis. From properly handling inbound calls, allocating resources effectively, facility preventive maintenance, and making purchasing decisions, each area has one common thread. This thread is quality customer service. Whether you are in charge of a 14,000-tenant apartment building in New York City, a world-renowned healthcare campus, or a premier office park, meeting your tenants' needs is always your first priority. As the most widely-deployed, technically advanced facility maintenance software solution, Datastream 7i offers a full suite of tools that enable you to meet the unique needs of facilities management, including the ability to:
- Reduce inbound calls
- Shorten response time
- Use resources more efficiently
Datastream 7i's facility maintenance software modules and features that come standard are designed to help facilities managers achieve all their goals. From creating work orders and managing assets and purchasing decisions, to coordinating facility preventive maintenance with planning software, Datastream 7i offers a single solution to all the unique challenges presented by facility asset management. Contact us to learn more about the full potential of Datastream 7i or download our brouchures to explore the advanced features of our facility maintenance software.
Facility Maintenance: Asset Management Software
One of the most helpful functions of Datastream 7i for facility maintenance deals with asset management and planning. Whether for customer satisfaction, resource efficiency, or cost control, addressing service requests in a timely fashion is crucial. To help decrease response time and increase operating efficiency, Datastream 7i's facility maintenance software tools allow tenants to enter their own service requests through an easy-to-use Web interface. A user name and password and a Web browser is all that's needed to enter service requests directly. This feature of Datastream 7i's Helpdesk software module will drastically reduce inbound calls to the helpdesk for the scheduling and follow-up of service requests. After submitting their request, tenants will receive confirmation acknowledging the request and a projected timeframe for the completion of the work.
Once a tenant submits their work request through the facility maintenance software, a work order is created and approved, and the maintenance work is scheduled. This sets the progress in motion and the tenant can be kept up-to-date on the status of the request. Not only will your initial response time increase, so will your customer service and tenant satisfaction. Facility maintenance software empowers facilities of every type with the ability to better handle all types of service requests.
Facility Preventive Maintenance Software
Datastream 7i is also ideal for managing facility preventive maintenance schedules. No matter what type of facilities you manage, there are many areas that need continual attention to ensure the facility remains in optimal condition for years to come. Facility preventive maintenance is easy to coordinate and monitor with Datastream 7i. Whether you manage one facility or several, you the facility maintenance software tools in Datastream 7i can help you stay on top of preventive maintenance for each of your properties, lowering overall costs. Request more information to learn more about the comprehensive facility maintenance software package.
Advanced Facility Maintenance & Management Software
Datastream 7i contains the most technically advanced facility maintenance software tools on the market. These advanced features separate Datastream 7i from the competition. Frequently maintenance projects require attention from more than one person or department. Datastream 7i's facility maintenance software tools can sequentially dispatch technicians for each segment of a work order. This reduces the amount of resources spent on a project because technicians are not sent to any project until they are needed. It also cuts down on response time for these complicated projects by automatically coordinating the personnel and their efforts.
Mobile Facility Maintenance Software
Datastream 7i's facility maintenance software is also an ideal solution for the facilities management industry due to its mobile capabilities. Traditionally, service technicians in large facilities would have to report to the office in the morning to pick up work orders before they head out to perform maintenance tasks, and then have to return several times throughout the day to close out orders, finish paperwork, and get new orders. With Datastream 7i Mobile and it's combined facility maintenance software tools, you can eliminate the drain on your technician's time. When you implement facility maintenance software they will be able to receive and update work orders in real-time, out in the field where they actually complete their work. In addition to saving time and allowing your service crew to perform their duties more efficiently, it also enables them to create work orders on-the-fly as they see items that require repair on their way to and from each job. Implementing mobile facility maintenance software will improve your service response time, efficiency, customer satisfaction, and ultimately improve your bottom line.
Give yourself the tools you need to better track how each worker is spending their time and allow for better allocation of resources by knowing exactly how much time is being spent on individual tasks. Contact us today and start experiencing all the benefits of comprehensive facility maintenance software today.
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