Datastream is now part of Infor. Visit the Infor site to learn how our enterprising facilities management software will make a difference in your business.
In the facilities world, customer service is the name of the game. Whether it’s for a 14,000-tenant apartment building in New York City, a premier office park, or a world-renowned healthcare campus, the priority is meeting tenants’ needs. Datastream 7i offers a full suite of tools that help meet the unique needs of facilities management, including the ability to:
- Reduce inbound calls
- Shorten response time
- Use resources and assets more efficiently
Datastream 7i comes standard with a variety of features and modules to help facilities managers reach these goals, including Work Orders, Inventory Management, and Purchasing. However, it is the unique modular design and web architecture of Datastream 7i that makes it the ideal solution for facilities management. Datastream 7i can be accessed via the Web or a corporate intranet and can be tailored to the needs of a variety of industries—from the public sector to hospitals to commercial tenants.
Requestor – Tenants can enter their own service requests through this easy-to-use Web interface. All they need is a Web browser and a username and password, supplied by the landlord or facilities manager. By empowering tenants to enter service requests, facilities reduce inbound calls to the helpdesk for scheduling and follow-up. The Web-based form not only allows the tenant to submit a request, but they also immediately receive a confirmation acknowledging the service request and a scheduled time for completing the work order.
Helpdesk
– Datastream 7i provides a centralized helpdesk solution. In addition to taking calls, the helpdesk now also receives and reviews work orders created by tenants. With Datastream 7i, the help desk can quickly and easily create and approve work orders, schedule maintenance work, and track the work order's progress so tenants stay up-to-date. This leads to improved response time and better customer service.
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Commercial Services – Datastream 7i helps facilities bill back maintenance work to their tenants or other departments. Invoices can include work orders, inventory used, and labor involved, each as a separate line item that is billed back to the applicable tenant. The facility no longer has to absorb costs associated with a specific tenant or department.
KPIs/Inbox – Each user of Datastream 7i has a personalized inbox and set of key performance indicators, or KPIs. KPIs simplify performance measurement by showing how facility assets stack up against user-defined benchmarking information—giving facilities an accurate picture of operations. Through the inbox, workers can immediately see what requires their attention and with a single click get all of the required details to complete the task.
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Projects – Maintenance work orders frequently require more than one person or department to complete them. Datastream 7i enables facilities to sequentially dispatch technicians fore each segment of a work order. For example, if the air conditioning unit of a large office building needs to be replaced, the work order may require a plumber, HVAC specialist, and a rented crane. Each of these resources can be costly, and they should not be dispatched any sooner than required.
Datastream 7i Mobile Solutions – Traditionally, maintenance personnel for large facilities pick up their work orders in the morning, complete their work throughout the day and return to the office to complete paperwork and pick up the next round of work orders. This creates several problems, including:
- Maintenance personnel frequently came upon additional work that needed to be completed throughout the day, but they did not have a WO for it and therefore the work is not documented and they appear to be inefficient
- Time is wasted by trekking back to the office each time a work order needs to be closed out
- There’s really no telling how long it takes to complete each task
Datastream 7i Mobile Solutions provides a great solution to these problems. Facilities maintenance technicians no longer have to physically return to the main office to pick up or drop off work orders. They receive and update work orders in real-time in the field—where they actually complete the work. This results in more work orders being completed in less time which, in turn, results in increased customer satisfaction. Not only that, but the maintenance tech can create work orders on-the-fly as they see items that require repair on their way to each job. This helps management better track how each worker is spending their time and can allow for better allocation of resources. Plus, submitting orders in real-time helps management track how much time is being spent on each work order—making Datastream 7i an ideal mobile asset tracking solution.
Hosting – Datastream offers a simple solution to maintaining systems and software—through hosting the solution. Datastream can host facilities’ asset performance management software and databases on their servers, freeing up IT departments and other resources. End users of the application access Datastream 7i through a secure Internet connection. Since the software is housed by Datastream, software updates and patches are included. Hosted solutions eliminate costs associated with hiring additional IT staff, purchasing hardware, and backing up data.
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